• Deutsch

    • Privacy Policy

    This privacy policy applies to the websites (“Website”) operated by Tom Rocket Limited (“Rocket,” “we,” “our,” and “us”) located at 201 A Victoria Street, London SW1E 5NE, service(at)tomrockets.com, as well as to Rocket’s processing of personal data as set out in this Privacy Policy. The terms “visitor,” “you,” and “your” refer to you, the user.

    This overview explains what data Rocket, as the data controller, collects from you and for what purposes we use this data. The processing of your personal data is subject to the European data protection framework.

    We are committed to ensuring that the personal data we receive and use is stored, used, transferred, and otherwise processed in accordance with our legal obligations.

    The data you provide on tomrockets.com (our “Website”) may be processed by the following companies: Tom Rocket Limited, 201 A Victoria Street, London SW1E 5NE; as well as by any other external provider expressly commissioned to process personal data for Rocket without being directly subordinate to Rocket. Procedures are in place to ensure the security and confidentiality of the personal data processed.

    WHAT IS PERSONAL DATA?

    This policy covers in detail the personal data we collect, use, and disclose (i.e., process). This generally includes your name, home address, telephone number, email address, IP address, billing and account information, as well as other data arising from our provision of goods and services to you.

    DATA WE COLLECT ONLINE

    1. GENERAL BROWSING
      We process navigation data indicating which areas of our Website visitors access. These data allow us to determine which areas of our Website are visited most frequently and help us improve the quality of your online experience by identifying and enhancing the most popular features and services. We may also process other non-personal data (for example, domain type, browser version, or service provider), which provide information about general use of our Website.
    2. PERSONAL DATA
      If you fill out a general contact form on our Website (e.g., to ask a question about products), we may collect your name, your email address, and the information contained in your message.

    NEWSLETTER SIGN-UP

    If you subscribe to our newsletters (“Subscribe”), you will be asked to provide your email address and to consent to the processing of your personal data. By signing up for the newsletter, you will receive product information that we send by email.

    CREATE AN ACCOUNT

    Online visitors can create an account on our Website. Creating an account allows you to save a wish list and use quick checkouts by having your billing address and preferred shipping options filled in automatically. To create an account, you must provide your email address and a password; optionally, you can also provide your name, postal address, and telephone number. By doing so, you consent to the processing of your personal data.

    SHOPPING IN THE ONLINE STORE

    When you purchase items through our Website, we collect your personal data for this purpose (i.e., name, billing and shipping address, email address, telephone number, and payment card information) as well as data relating to your purchases on our Website, which we may combine with data about your in-store purchases.

    USE OF THE COLLECTED DATA

    We process the data collected through our Website in accordance with applicable data protection law and for the following purposes:

    • To understand your needs and preferences, and for the development, marketing, sale, or offering of products and services and, where applicable, to conduct surveys, research, and analyses.
    • To complete your transaction for our items or to process your return or exchange.
    • To manage and develop our business operations and those of our subsidiaries, to administer your accounts with us, and to record and process your payments to us.
    • To detect negligence, fraud, theft, and other illegal activities and to protect us, our subsidiaries, and third parties against them, as well as to verify compliance with our and your internal policies.
    • To conduct appropriate fraud checks, whereby the personal data you provide may be transmitted to a reference file that may store this data.
    • To verify addresses you provide on the Website, which may be transmitted to an address-verification service provider who may store them in its records.
    • To comply with regulatory, tax, investigative, or other supervisory obligations, or other legal or statutory disclosure obligations, insofar as permitted by the applicable laws, rules, and regulations in connection with our provision of goods and services to you.

    DATA WE SHARE WITH THIRD PARTIES

    1. EMAIL ADDRESSES
      We do not sell your email address to third parties, nor do we grant third parties the right to process your email address.

    Please note: If you request removal from our newsletter list, you will still receive email confirmations for orders you place on our Website.

    1. POSTAL ADDRESS
      We do not sell your postal address to third parties, nor do we grant third parties the right to process your address.
    2. SERVICE PROVIDERS
      Please note that we may engage third parties to perform services for us or on our behalf, such as fulfilling orders, processing payments, monitoring Website activity, credit checks, address verification, providing Website content, managing data, conducting surveys, and administering emails, sweepstakes, or contests. Such third parties may be given access to your personal data to provide services to Rocket. These third parties may process personal data for Rocket without being directly subordinate to Rocket, but are not authorized to use your data for other purposes.
    3. LEGALLY REQUIRED DISCLOSURES
      Please also note that we may disclose certain information about you if we are required to do so by law or believe we are required to do so by law, or if we reasonably believe that disclosure is necessary to protect users of our Website.
    4. SHARING INFORMATION WITHIN OUR CORPORATE GROUP
      We may share the data you provide to us (including your personal data) with any member of our group, i.e., our branches and subsidiaries, our ultimate holding company, and the branches and subsidiaries of our holding company.

    If scenarios 3, 4, or 5 (as described above) occur, your data may be transferred to countries outside the European Economic Area whose laws may provide a lower level of protection for your personal information. We will therefore ensure that—where necessary—appropriate safeguards are employed and all applicable laws and regulations are complied with for such transfers.

    DIRECT MARKETING

    We may occasionally process your personal data to send you marketing emails about our products; in this case, your prior consent is required. These emails may include features enabling us to confirm that you received and opened the message.

    You can opt out of receiving such marketing emails at any time and at no cost by following the instructions in the emails.

    DATA STORAGE

    All data you provide to us will be sent to us. We store and process your personal data and other data we collect from you in the United Kingdom and the Netherlands. Our external service providers, whom we may engage to deliver orders, process payments, monitor the Website, protect us against fraud, verify addresses, or deliver emails, may also store and process your personal data in EU countries. We and the above-mentioned external service providers may be required to disclose your personal data stored in EU countries insofar as this is required by applicable laws, rules, and regulations.

    COOKIES

    1. WHAT ARE COOKIES AND HOW DO WE USE THEM?
      We use a browser feature called a “cookie” to uniquely identify your computer. Cookies are usually stored on your computer’s hard drive. We use information collected by cookies to evaluate the effectiveness of our Website, analyze trends, and administer our Website. For example, data collected by cookies allows us to determine which parts of our Website are most frequently visited and what difficulties our visitors experience when accessing our Website. With this knowledge, we can improve the quality of your experience on our Website by identifying the most popular features and information and by resolving access issues. We also use cookies to track the items you place in your shopping cart and to determine whether your computer has been used previously to visit our Website. This way, the cart contents remain intact between visits for visitors who have created an account. We also use cookies or technology known as “web bugs” or “clear GIFs,” typically embedded in email, to confirm your receipt of and response to our emails and to provide you with a more personalized experience when using our Website. Cookies do not collect any data that would personally identify you.
    2. WEBSITE ANALYTICS
      We work with external service providers who help us obtain information about how our Website is used. Our service providers place cookies on your computer’s hard drive, after which we receive aggregate purchasing information and other selected data showing how visitors navigate our Website and which products are viewed. Our service providers analyze the data and provide us with aggregated reports. The data and analyses provided by our service providers are used to better understand and serve the interests of our visitors in our Website. The data collected by our service providers may be linked and combined with data we collect while you visit our Website. Our service providers are contractually prohibited from using the data they obtain via our Website for any purpose other than assisting us.

    This Website uses Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google Analytics uses “cookies,” text files stored on your computer that enable analysis of your use of the Website. The information generated by the cookie about your use of this Website is usually transmitted to a Google server in the USA and stored there. If IP anonymization is activated on this Website, your IP address will, however, be shortened by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. On Rocket’s behalf, Google will use this information to evaluate your use of the Website, to compile reports on Website activity, and to provide other services related to Website and internet usage to us. The IP address transmitted by your browser within the scope of Google Analytics will not be merged with other Google data. You can prevent the storage of cookies by selecting the appropriate settings in your browser software; however, please note that in this case you may not be able to use all functions of this Website to their full extent. You can also prevent the collection of the data generated by the cookie and related to your use of the Website (including your IP address) by Google and the processing of this data by Google by downloading and installing the browser plug-in available at the following link. The current link is

    http://tools.google.com/dlpage/gaoptout?hl=de.

    CONSENT

    By submitting personal data to us, you consent to our collecting, using, and disclosing such data for the purposes and in the ways set out in this Privacy Policy.

    OBJECTION / OPT-OUT

    1. EMAIL ADDRESSES
      If you no longer wish to receive newsletter emails from us, please click here.

    Please note: If you request removal from our newsletter email marketing list, you will still receive email confirmations for orders you place on our Website.

    1. COOKIES
      If you do not want us to analyze your anonymous browsing and purchasing behavior through your use of this service, you can disable the setting for accepting cookies in your web browser. In that case, however, you will no longer be able to use certain features and services we offer on our Website, e.g., you will no longer be able to shop in our online store.
    2. GOOGLE ANALYTICS
      You can prevent Google from collecting the data generated by the cookie and related to your use of the Website (including your IP address) and from processing this data by downloading and installing the browser plug-in available at the following link. The current link is

    http://tools.google.com/dlpage/gaoptout?hl=de.

    ACCESSING AND UPDATING YOUR PERSONAL DATA

    We strive to keep the personal data of users who have created an online account on our Website up to date. You therefore have the option to update or modify your personal data, including your billing address and preferred shipping information. Simply log in to your account with your username and password. There you will see a menu that allows you to update your details.

    CHILDREN’S AND ADOLESCENTS’ PRIVACY ON OUR WEBSITE

    Our Website is not directed at children and adolescents under 18 years of age, and no one under 18 may submit personal data or create an account on our Website.

    LINKS

    To make our Website more convenient and enjoyable, it may contain links to other websites operated by third parties (“external websites”). We do not control and are not responsible for the privacy practices and content of these external websites. We strongly recommend that you review the privacy policies of each external website to ensure that you agree with those websites’ privacy policies and practices.

    UPDATES TO THE PRIVACY POLICY

    As we continue to offer our customers new and different types of content and services, we may revise this Privacy Policy to reflect changes in how we collect, use, or disclose data. We will notify you of changes to our Privacy Policy by posting a notice on our Website. Should there be material changes to our data collection, use, and disclosure, they will apply only to future data collection.

    SECURITY NOTICE

    We limit the number of employees who have access to the database containing personal data. Our employees are also made aware of the importance of treating this data confidentially.

    Tomrockets.com is designed to accept orders via web browsers that support communication through Secure Socket Layer (SSL) technology, including Mozilla Firefox, Microsoft Internet Explorer, and Apple Safari. In addition, some components of the Website require Adobe Flash Player 9.0 or higher.

    Although we employ the above-mentioned security measures on this Website, you should be aware that 100% security cannot always be guaranteed.

    QUESTIONS ABOUT DATA PROTECTION

    If you have questions, comments, or concerns regarding our privacy practices or compliance, please email us at service(at)tomrockets.com or write to the following address:

    Tom Rocket Limited, 201 A Victoria Street, London SW1E 5NE

    Download-Seite für das Browser-Add-on zur Deaktivierung von Google Analytics